Product Case Study: Increasing Community, Engagement, and Retention on Google Cloud Skillsboost Platform

Grace Gong | May 20, 2023 min read

As a part of the Ivey Product Society this term, I was excited to work on Google Cloud Skillboost Platform, because I have always been passionate about making the platform more accessible, easy to use, and engaging with students.

Problem Identification

After having organized a workshop at Maple Hacks, a hackathon at Western, I noticed some significant user experience challenges:

  • High turnover during sessions due to non-intuitive interface
  • Complex signup process requiring navigation through multiple pages
  • Limited integration with existing Google Developer communities

Proposed Solutions

My analysis focused on several key improvements:

Community Integration

  • Integration of forums and community groups within the learning platform
  • Seamless connection with GDSC, GDG, and GDE communities
  • Strategic placement of hyperlinks for better navigation

Gamification and Recognition

  • Synchronization of badges with developer profile points system
  • Enhanced reward system for completed learning paths

User Interface Improvements

  • Streamlined signup process
  • More intuitive navigation
  • Better integration of learning resources

User Flow Design

*Detailed mockups and user flow diagrams available upon request*

Full Documentation

The complete Product Requirements Document (PRD) and slide deck are available upon request, containing:

  • Detailed user research
  • Complete feature specifications
  • Implementation recommendations
  • User flow diagrams
  • Interface mockups

Looking Forward

These improvements aim to create a more engaging and accessible learning experience for students using the Google Cloud Skillboost Platform.

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